| VIOLATION | Restricted Area | Home Incarceration, Required Attendance & Curfew | Failed Photo Verification | AIR Missed Check-In Request | Communication Gap | No GPS |
| What does it mean? | Prohibited zone was entered | Participant not in home zone by scheduled time (Attendance, Boundary) | Participant failed or ignored the verification photo request sent. | Participant missed taking photo that was requested | AIR Mobile failed to automatically call in and update location | AIR Mobile unable to receive GPS |
| Possible Cause/ Concerns | Participant went into a zone that was prohibited | Participant failed to arrive to work or home by scheduled time | Participant did not have time to respond 90 seconds provided. Participant is not with their phone | Participant missed 90 second window to submit photo request. | Participant in poor cell signal location (can happen at work). | Participant is in Poor GPS location or possibly interfering with signal |
| How is it resolved? (Security Procedure) | Contact your supervisor/facility director, begin escape procedures | View Map and check GPS tracking, Call participant on AIR Mobile, If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Send another photo verification request. If fail to complete, contact participant. If unable to contact participant contact your supervisor/facility director, begin escape procedures. | Send another Verification photo request. If no response, call participant’s AIR Mobile, If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Call Participant if they answer AIR Mobile phone issue should be resolved. If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Call Participant and ask them to go outside for 5 min. should resolve event. If unable to contact participant, contact your supervisor/facility director, begin escape procedures |
| VIOLATION | AIR Mobile Tamper | AIR Connect Strap Tamper | Tether Break | AIR Mobile Low Battery | AIR Mobile Critical Low Battery | Dead Battery |
| What does it mean? | Device tampered with | Connect Strap (on ankle) tampered or damaged | AIR Connect & AIR Mobile Phone too far apart | AIR Mobile battery is below 20% | AIR Mobile battery is below 15% | AIR Mobile battery is at 0% |
| Possible Cause/ Concerns | Participant tampered with phone | Participant attempt to remove cuff strap on ankle | Participant exceeded allowable distance between ankle cuff & phone | Participant failed to properly charge phone | Participant failed to properly charge phone – once dead Participant not being tracked | Participant failed to properly charge phone – once dead Participant not being tracked |
| How is it resolved? (Security Procedure) | Contact your supervisor/facility director, begin escape procedures | Contact your supervisor/facility director, begin escape procedures | Call Participant if they answer AIR Mobile Device Event should resolve. If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Call participant and ask them to charge their phone. If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Call participant and ask them to charge their phone. If unable to contact participant, contact your supervisor/facility director, begin escape procedures | Call participant and ask them to charge their phone. If unable to contact participant, contact your supervisor/facility director, begin escape procedures |
| Leave Compliance events open if it's something the Case Manager needs to know about. | ||||||
| Always places a note when reviewing any Compliance event. | ||||||
NEW Air Verify Events
*Air Verify-GPS Tamper/GPS Disabled- This means the participant has turned off their GPS this should be considered to be the same as an escape. They have disabled their gps via their settings the name for this will be changing to CRITICAL-GPS Tamper Personal Device
*AIR Verify Tamper - Spoofed Locations- The Resident is using a software or program to make it look like theya re somewhere else.
*AIR Verify - Device Changed Alert- The participant has signed into a new device without Authorization. This flags anytime the device is swapped.
AIR Verify - GPS Signal Loss- The device has lost connection to GPS for 1+ Hours this can happen in metal building or areas with bad service. This should be treated the same as it is on HC.
AIR Verify - Communication Gap- The Device hasn't communicated with Air in excess of 1 hour the resident has either lost cellular connection or is unable to connect to a network. This should be treated the same as it is on HC.
AIR Verify- Curfew,Restricted, Attendance, or Attendance Boundary Alerts- These are the same as they are on HC so they should be treated the same as on HC.
Zones should be added for all participants that are working, and all in house should be put in a boundary zone for the facilities. Instructions for setting up a zone can be found here : https://cityoffaithit.freshdesk.com/en/support/solutions/articles/151000191137-zone-creation Remember multiple people can be assigned to one zone by typing in the participants name on the Add participant section on the assignment tab.
AIR Verify - Low Battery Alert(s)- These flag if the device dips below 20% and should be worked the way they are for those on HC.
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